Cancellation and Refund Policy

1. No Refund Policy

All sales are final. Cadencify operates under a strict no-refund policy. We do not provide refunds, credits, or prorated billing for any reason, including but not limited to:

• Unused credits remaining in your account
• Change of mind after credit purchase
• Dissatisfaction with the service
• Technical issues or service interruptions
• Changes in business needs
• Account closure or termination

3. Credit-Based System

Cadencify operates on a credit-based payment system:

• You purchase credits which are used to send emails
• Credits are consumed when email sequences are executed
• Unused credits remain in your account indefinitely
• No refunds are provided for unused credits under any circumstances

4. Payment Disputes

If you believe you have been charged in error:

• Contact our support team immediately at support@cadencify.com
• Provide detailed information about the disputed charge
• We will investigate legitimate billing errors in coordination with RazorPay
• Corrections will be made only for actual billing mistakes
• You may also contact RazorPay directly for payment-related issues

5. Account Termination by Cadencify

If we terminate your account for violations of our Terms of Service:

• No refunds will be provided for any remaining credits in your account
• You will immediately lose access to the service
• All data may be deleted according to our data retention policy

6. Legal Requirements

This no-refund policy is subject to applicable consumer protection laws. If local laws in your jurisdiction require refunds or cooling-off periods, those laws will take precedence over this policy to the extent required by law.

7. Recommendation

We strongly recommend starting with a small credit purchase to evaluate the service before making larger purchases. New users receive starter credits to test the platform functionality.

8. Contact Us

If you have questions about this policy or need assistance with your account, please contact us at: