Privacy Policy

1. Introduction

Cadencify ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email sequencing platform and services.

2. Information We Collect

2.1 Personal Information

• Email address and name when you create an account
• Payment information processed securely through RazorPay for credit purchases
• Communication preferences and settings

2.2 Email Integration Data

• OAuth tokens for Gmail and Outlook integration
• Email metadata (sent/received timestamps, delivery status)
• Contact information you import or create
• Email sequences you create

2.3 Usage Data

• Log data including IP addresses and browser information
• Platform usage analytics and performance metrics
• Feature usage and interaction patterns

2.4 AI Service Data

• Prompts and inputs submitted to AI features powered by Google's Gemini API
• AI-generated content and responses within our platform

3. How We Use Your Information

• Provide and maintain our email sequencing services
• Process credit purchases through our secure payment partner RazorPay
• Send transactional emails and service notifications
• Improve our platform and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Provide AI-powered features through Google's Gemini API

4. AI Services and Third-Party Processing

Our platform uses Google's Gemini API to provide AI-powered features. When you use these features:

• Your prompts and inputs are processed by Google's AI systems
• Google may use these interactions to improve their AI models and services
• Data processing is subject to Google's AI/ML Privacy Policy

We recommend reviewing Google's AI/ML Privacy Policy for more details on how they handle data used to improve their models. You can find it at: https://policies.google.com/privacy

Important: Data obtained through Google Workspace APIs (Gmail integration) is NOT used to develop, improve, or train generalized AI and/or ML models. This restriction applies only to AI-specific features accessed through the Gemini API.

5. Email Integration and Access

When you connect your Gmail or Outlook account, we request limited permissions to:

• Send emails on your behalf through our scheduled sequences
• Access email metadata for tracking delivery and engagement
• Read contact information to populate your sequences

We do not read the content of your personal emails. We only access the specific emails sent through our platform for tracking and analytics purposes.

Data Protection Commitment: We explicitly affirm that data obtained through Google Workspace APIs (including Gmail integration) is NOT used to develop, improve, or train generalized AI and/or ML models. This data is used solely for the core email sequencing functionality of our platform.

6. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• With service providers who help us operate our platform (RazorPay for payment processing, Google for AI services, hosting providers)
• When required by law or to protect our rights and safety
• In connection with a business transfer or acquisition
• With your explicit consent

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure OAuth authentication for email integrations
• Regular security audits and monitoring
• Access controls and employee training

8. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time through your account settings.

9. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your account and data
• Data portability
• Withdrawal of consent for processing

10. Third-Party Services

Our platform integrates with third-party services including Gmail, Outlook, Google's Gemini API for AI features, and RazorPay for payment processing. These services have their own privacy policies, and we encourage you to review them. RazorPay's privacy policy can be found at https://razorpay.com/privacy/ and Google's privacy policy can be found at https://policies.google.com/privacy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: